FAQ

💌 How can I contact Lovensia?

You can always email us at info .lovensia @gmail .com . Our customer service team is ready to help you with all your questions!

🚚 Do you ship worldwide?

Yes, we ship worldwide.

📍 Where do you ship from?

Our orders are shipped from Hong Kong .

🛍 Can I change or cancel my order?

We process orders as quickly as possible. Therefore, you can request changes or cancellations within 12 hours of your order . After this period, we can no longer change your order. However, you can return your order as soon as you have received it.

💳 What payment methods do you accept?

We accept iDEAL, all major credit cards (VISA, Mastercard, AMEX), PayPal and Klarna.

⏳ When will my order be processed?

Orders are processed and shipped Monday through Friday . During holidays and sales periods, processing may take a little longer. We aim to process your order within 1-3 business days and ship it the following day.

📦 How long does it take to receive my order?

Due to high demand, delivery takes on average 6 to 10 days .

❌ What if I don't receive my order?

If your order has not arrived after 30 days , you are eligible for a full refund . Contact us at info .lovensia @gmail .com .

💰 Do I have to pay import duties or taxes?

The prices on our website do not include taxes . Your local customs office may charge you import duties or taxes upon arrival in your country. These charges are your responsibility and will not be reimbursed by us. We are not responsible for delays caused by customs.

🔄 How do I return an item?

Please contact us at info .lovensia @gmail .com for return instructions.

📸 What if my order is defective, incorrect or damaged?

Received a wrong or damaged item? Send us an email with your order number and clear photos of the product so we can help you as soon as possible.

💳 When will I receive my refund?

  • Refunds will be issued back to your original payment method.
  • If you paid by credit or debit card, the amount will be refunded within 7-10 working days .
  • Haven't received your refund yet? Contact your bank or credit card company.